Legal
Complaints Process
Our commitment
We are committed to providing professional, high-quality immigration advisory services. If you are unhappy with any aspect of our service, we want to hear from you and will do our best to resolve your concern promptly and fairly.
How to make a complaint
Please put your complaint in writing and send it to us through the contact details on our Contact page. Include as much detail as possible about your concern.
What happens next
We will:
- Acknowledge your complaint promptly
- Review the circumstances carefully and fairly
- Respond with our findings and any proposed resolution
- Take steps to prevent the issue from recurring
Independent oversight
If we are unable to resolve your complaint to your satisfaction, you may be entitled to make a complaint to the Immigration Advisers Authority (IAA), which regulates licensed immigration advisers in New Zealand. We can provide you with the relevant contact details on request.
Last reviewed: August 2026 · Medha Immigration Consultants Limited
- The information on this website is general in nature and does not constitute personalised immigration advice. Immigration instructions and eligibility requirements may change. An assessment of your individual circumstances is required before advice can be provided.